Best ski and snow destinations in Europe

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3 replies
  1. Mark Rivera
    Mark Rivera says:

    Hi Norwegian,

    I’ve enjoyed traveling with Norwegian for some time now, especially being favored by the good prices from New York to London. The service onboard has also been good, with polite customer service.

    But, in the past few months, there have been two incidences that have been disturbing and quit discomforting. In the first incident, I came on time to check in, at a London airport. When reaching the counter, I was told that my flight was not registered on the class I paid for, which was Business. This was very anxiety producing, being I was far from home and not knowing if I could make my flight. I don’t recall having received any previous notification of this change. Eventually, I was let on the plane, but had to struggle to convince several flight attendants and ground personnel to let me fly Business Class, since 3 passengers were missing. Eventually they did. The whole incident was very sad. But, I continued to trust your airline.

    The second incident occurred when, in New York, I went, on time, to check-in to take a flight to London. When I reached the counter, I was told the flight had been cancelled. That flight had many passengers on it, all left stranded to fend for themselves, apparently. I was offered very little hope, with the young woman telling me she could call to help me set something else up. She gave no assistance to reimburse, no assistance to finding a place to stay, no assistance to getting a meal, no assistance in getting another flight, not even giving me a special pass for the lounge, NOTHING!!! Business Class passengers are not accustom to this type of unprofessional and inhumanitarian treatment. This woman even seemed to begin to become bothered because I was asking questions as to what to do and how to get to my final destination. This whole incident cost me having to rent a hotel room for the night, pay my own meal, pay transport , miss a next day appointment I had in another country (which was a weekend activity), having to stay at another hotel in London as well when I arrived the next day, with no previous notification, no reimbursement, no hospitable treatment, and tons of anxiety. It was horrible, to say the least.

    I have another flight with Norwegian coming. I do hope you folk get your act straight. I had set high expectations on your airline, believing I’d finally found an adequate and affordable airline. Unfortunately, if this type of dis-service is continued, I’ll be saying goodbye to Norwegian, together with all the corporate members and friends that are my associates.

    Thank you for listening, if that’s the case.

    A disheartened passenger.

    Reply

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